Today I received a reply from Michelle Fleet,Senior Customer Service Manager:-
Hello Ian,
Thank you for
your e-mail and sorry to learn of the issue you have experienced with your
Unicorn III Cadiz caravan. I have been asked by Simon to respond upon his
behalf.
You are
correct in that we have received a number of reports of the problem you have
described in recently built caravans. We have subsequently reviewed both the
processes and materials used for the construction of this body shell joint and
are confident that the modified assembly provides a robust union of these two
panels.
Please bear in
mind however that this method of assembly was first used when the Unicorn III
range was first introduced in September 2014 and has subsequently been rolled
out to all other new caravan and motorhome ranges. In total, we have built in
excess of 16,500 Bailey leisure vehicles using this method.
That said we
are always looking at ways to improve the performance of our products and the
overall integrity of the body shell is one of the areas which is currently
under investigation. I cannot confirm at this stage if and when any changes
will be made but we will want to ensure that they are thoroughly evaluated
before bringing new product to market.
Best regards
Michelle Fleet
Senior Customer Service Manager
IanSenior Customer Service Manager
It was good of him to follow-up your letter.The company have to fix this issue or otherwise the process of Alu-tech will count for nothing.Its also interesting to know the volume of caravans that they have made with this bond.
ReplyDeleteBill,
ReplyDeleteYes all delightfully vague but then again I suppose it would be,confidential I imagine.
Yes it does need sorting out as it ruins what is,in my opinion,a good range of fairly fault free caravans.
Let us see waht Unicorn 4 brings.
Ian